Understanding the Essence of Customer Experience
m8 serves as an all-in-one business platform designed specifically for Integrated Resorts and Hotel Chains. Its primary aim is to foster strong connections with customers, ultimately enhancing their overall experience and boosting revenue. Through its API-driven methodology, m8 empowers users to fully leverage their communication channels, ensuring a comprehensive 360-degree customer experience within a centralized platform. This includes seamless integration with well-known social media platforms like WeChat and LINE, as well as email, SMS, and Chatbot functionalities. Additionally, m8 features Door Lock integration to provide guests with a Smart Guest Experience, further enhancing their stay.
Hotel Operations
Loyalty Marketing
Centralized Content
Admin Console
Booking Management
OTA, TA, direct bookings fully automated into PMS
Digital Lock
Keyless entry into rooms with Bluetooth technology
Baggage Handling
Enable concierge to provide digital baggage handling service
Memberships
Manage members from acquisition retention to conversion
Package
List dedicated packages for members
Voucher/Promotion
Create digital and physical vouchers for campaigns base on member tiers
Redemption APP
Redeem vouchers or loyalty points for all campaigns
Content Repository
One central place for all marketing contents
Content Sync
Select content, social media platform and time schedule to automatically post content
Content API
Provide API to access and obtain content for different touch points
Account/Role Setting
Allow dedicated users to access dedicated functions to cope with security compliance
Notification Setting
Set notification channels base on security compliance guidelines
Payment Setting
Integration ability for mainstream payment gateway
Hotel Operations
Booking Management
OTA, TA, direct bookings fully automated into PMS
Digital Lock
Keyless entry into rooms with Bluetooth technology
Baggage Handling
Enable concierge to provide digital baggage handling service
Loyalty Marketing
Memberships
Manage members from acquisition retention to conversion
Package
List dedicated packages for members
Voucher/Promotion
Create digital and physical vouchers for campaigns base on member tiers
Redemption APP
Redeem vouchers or loyalty points for all campaigns
Centralized Content
Content Repository
One central place for all marketing contents
Content Sync
Select content, social media platform and time schedule to automatically post content
Content API
Provide API to access and obtain content for different touch points
Admin Console
Account/Role Setting
Allow dedicated users to access dedicated functions to cope with security compliance
Notification Setting
Set notification channels base on security compliance guidelines
Payment Setting
Integration ability for mainstream payment gateway
BHS Cloud/Hybrid
The Baggage Handling System (BHS) offers a comprehensive solution tailored to Hotel Concierge needs, allowing efficient management of baggage from guest check-in to check-out, as well as temporary storage. It seamlessly integrates with Oracle Opera to ensure top-notch baggage management services and also facilitates Bellboy KPI management for optimal performance tracking.
Our Integration Partner
ASSB ABLOY Global Solutions has been an industry pioneer and world leading brand for forty years. Today, our expertise in customer journey mapping, innovation and service design continue to lead to the development of new security solutions.
