Case Studies

Robotic Process Automation (RPA)

Leading the way in property management in New Zealand with the Automation of their Invoice Processes.

Our Client is a leading property management franchise business that has been in business for 30+ years. The have a rich 30+ year history in Auckland having housed many thousands of Kiwi’s and cared for many hundreds of clients and their homes during this time. They own three of the Auckland Franchises and have just taken over a fourth.  They manage approximately 1000 properties and process on average 400 + invoices per month…

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Call Centre Order Placement Automation for Global Oil and Gas Client

Our Client is a global chemicals and energy company in the Oil and Gas Industry.  They source, produce, and market a range of high-quality products in 23 countries worldwide. In 2020, they faced challenges like they had not seen before in their 70 year history. In order to address these challenges they revised their strategy and operating model to a more simplified and streamlined one.  With their focus where they believed there were good…
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RPA Bot Achieves up to 70% Decrease in Cost through Accounts Payable Automation

BMG is Africa’s largest distributor, manufacturer and service provider of the highest quality engineering consumables and components; including:

  • Bearings & Seals
  • Power Transmission Components…
  • Hydraulics, Pneumatics and Filtration
  • Heavy and Light Duty Materials Handling
  • Valves and Lubrication
  • Fasteners, Gaskets and Tools
Read more

Internet of Things (IoT)

IoT Temperature Monitoring Solution - Giving Peace of Mind with Real-time Alerts

Bidfood is a full-service food wholesaler supplying a full range of fresh, frozen, and ambient food, non-alcoholic beverages as well as non-food consumables to the New Zealand hospitality and foodservice operators. Operating nationwide with over 2,200 staff and 17…

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Human Resources (HR) and Payroll

Effectively and efficiently managing people using Autom8's Cloud-based HR Platform in the Hospitality Industry

Our client is a large hospitality retailer with a collection of over 300 airport-based restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. The HR Team spent the last year helping almost 300 staff across Australia and New Zealand navigate everything 2020 had to throw at them. 

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Global Manufacturer - HR and Payroll Transformation

All-in-one HR, Payroll and employee benefits platform that grows with you Explore this case study if:

  • You are needing to transform your HR and Payroll system
  • You have paper-based HR and payroll systems
  • You are looking to streamline your people management processes
  • You want to reduce the days and time spent processing payroll
  • You would like to give your employee value proposition a boost.
Read more

Civil Engineering Company - HR and Payroll Goes Paperless

Explore this case study if:

  • You are looking to seamlessly onboard new employees
  • Want to integrate payroll with your HR system
  • Want to easily manage and record company assets
  • Are looking to give your employees ownership over their personal information
Read more

Private Branch eXchange (PBX) and Voice over Internet Protocol (VoIP)

Call Centre Order Placement Automation for Global Oil and Gas Client

Our Client is a global chemicals and energy company in the Oil and Gas Industry.  They source, produce, and market a range of high-quality products in 23 countries worldwide. In 2020, they faced challenges like they had not seen before in their 70 year history. In order to address these challenges they revised their strategy and operating model to a more simplified and streamlined one.  With their focus where they believed there were good…
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IoT Temperature Monitoring Solution - Giving Peace of Mind with Real-time Alerts

Bidfood is a full-service food wholesaler supplying a full range of fresh, frozen, and ambient food, non-alcoholic beverages as well as non-food consumables to the New Zealand hospitality and foodservice operators. Operating nationwide with over 2,200 staff and 17…

Read more

RPA Bot Achieves up to 70% Decrease in Cost through Accounts Payable Automation

BMG is Africa’s largest distributor, manufacturer and service provider of the highest quality engineering consumables and components; including:

  • Bearings & Seals
  • Power Transmission Components…
  • Hydraulics, Pneumatics and Filtration
  • Heavy and Light Duty Materials Handling
  • Valves and Lubrication
  • Fasteners, Gaskets and Tools
Read more

Resource as a Service (RaaS)

IoT Temperature Monitoring Solution - Giving Peace of Mind with Real-time Alerts

Bidfood is a full-service food wholesaler supplying a full range of fresh, frozen, and ambient food, non-alcoholic beverages as well as non-food consumables to the New Zealand hospitality and foodservice operators. Operating nationwide with over 2,200 staff and 17…

Read more

Call Centre Order Placement Automation for Global Oil and Gas Client

Our Client is a global chemicals and energy company in the Oil and Gas Industry.  They source, produce, and market a range of high-quality products in 23 countries worldwide. In 2020, they faced challenges like they had not seen before in their 70 year history. In order to address these challenges they revised their strategy and operating model to a more simplified and streamlined one.  With their focus where they believed there were good…
Read more

RPA Bot Achieves up to 70% Decrease in Cost through Accounts Payable Automation

BMG is Africa’s largest distributor, manufacturer and service provider of the highest quality engineering consumables and components; including:

  • Bearings & Seals
  • Power Transmission Components…
  • Hydraulics, Pneumatics and Filtration
  • Heavy and Light Duty Materials Handling
  • Valves and Lubrication
  • Fasteners, Gaskets and Tools
Read more

Software as a Service (SaaS)

Leading the way in property management in New Zealand with the Automation of their Invoice Processes.

Our Client is a leading property management franchise business that has been in business for 30+ years. The have a rich 30+ year history in Auckland having housed many thousands of Kiwi’s and cared for many hundreds of clients and their homes during this time. They own three of the Auckland Franchises and have just taken over a fourth.  They manage approximately 1000 properties and process on average 400 + invoices per month…

Read more

Call Centre Order Placement Automation for Global Oil and Gas Client

Our Client is a global chemicals and energy company in the Oil and Gas Industry.  They source, produce, and market a range of high-quality products in 23 countries worldwide. In 2020, they faced challenges like they had not seen before in their 70 year history. In order to address these challenges they revised their strategy and operating model to a more simplified and streamlined one.  With their focus where they believed there were good…
Read more

RPA Bot Achieves up to 70% Decrease in Cost through Accounts Payable Automation

BMG is Africa’s largest distributor, manufacturer and service provider of the highest quality engineering consumables and components; including:

  • Bearings & Seals
  • Power Transmission Components…
  • Hydraulics, Pneumatics and Filtration
  • Heavy and Light Duty Materials Handling
  • Valves and Lubrication
  • Fasteners, Gaskets and Tools
Read more

Delivery Robots

Meet H.A.R.I the newest team member at M Social. Hotel Room Service Delivery Robot

“Hari is not a replacement or shortcut to our team or our guest service… he will enhance the guest experience by allowing us to have more face-to-face interaction with our guests and to be more efficient with our time.” – Nigel Edwards, General Manager, M Social Auckland.

Read more

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Case Study Accounts Payable Automation

RPA Bot Achieves up to 70% Decrease in Cost through Accounts Payable Automation

Our Client

BMG is Africa’s largest distributor, manufacturer and service provider of the highest quality engineering consumables and components; including

  • Bearings & Seals
  • Power Transmission Components
  • Drives, Motors and Controllers
  • Hydraulics, Pneumatics and Filtration
  • Heavy and Light Duty Materials Handling
  • Valves and Lubrication
  • Fasteners, Gaskets and Tools

Reliably supplying and supporting 70 000 customers in 15 countries with the widest range of industrial engineered products and expert services in the Sub-Saharan region via 135 branches.

Customer problem

Within BMG’s accounts department, processing supplier invoices through the system involved a large amount of tedious manual work, including reading, validating, registering, and posting invoices.

The challenges faced by the Accounts Department was that the process was time consuming, with a lack of accuracy, and resulted in payment delays. Additionally there was no documented process and no exception management.

One of the accounts payable (AP) teams, which processes  approximately 2,500+ invoices monthly for 70+ suppliers, was an ideal candidate for automation.

RPA solution

For BMG, an AP Automation solution removes processing bottleneck, secures an audit trail for compliance, and improves visibility throughout the organisation resulting in 100% visibility of the processes.

With Autom8’s Bot, the AP department automates and transforms the accounts payable process for better invoice management, empowering the business to derive more value per invoice. This results in process efficiencies, better control, and improved visibility over end-to-end invoice processing cycles to reach a new level of operational excellence.

As part of the implementation process the current Accounts Payable and Omni Channel Automated Order processes was mapped to illustrate where the RPA Bot role in the two processes.

Accounts Payable Process

Omni Channel Automated Order Process

  • Additional benefits of the AP Automation Solution included:
  • Streamline Invoice Processing to eliminate manual process inefficiencies through automated approval work-flows. Audit-trails, exception handling, invoice-PO matching and tight integration with business rules to ensure strict adherence.
  • Convert documents into a processable format.
  • Invoices received are digitized with the help of algorithms and validated with business rules for accuracy, consistency, timeliness, and accessibility.
  • Bot flags any unusual or questionable invoices, bringing a human into the loop for exception handling.
  • Data ingestion automation for exception handling reports and dashboards is included
  • Trend analysis based on historical data streamlines the process even further.

Results

The client value delivered with the Accounts Payable automation process has resulted in BMG gaining significant benefits. The results achieved over a three-year period include:

  • Up to 70% decrease in costs
  • More than 95% improvement in efficiency – 70 seconds processing time per invoice
  • 75% Time saved previously spent on manual work – 55,000 human hours saved.

Case Study: Call Centre Order Placement Automation for Global Oil and Gas Client

Deployment of RPA Bot Eliminates Order Capture Errors, Dropped Calls and Customer Wait Times

The Client

Our Client is a global chemicals and energy company in the Oil and Gas Industry.  They source, produce, and market a range of high-quality products in 23 countries worldwide. In 2020, they faced challenges like they had not seen before in their 70 year history.

In order to address these challenges they revised their strategy and operating model to a more simplified and streamlined one.  With their focus where they believed there were good growth prospects, lower risk, evolving consumer needs and megatrends.

The Challenge

Our Client was experiencing both Customer and Contact Centre challenges that needed to be resolved. The Customer Challenges included: 

  1. A large percentage of dropped calls –  with on average 3000 to 3500 calls per month at least 20 percent were dropped (600 to 700 calls)
  2. Long wait times  – Customers waited between 5 to 10 minutes on average.
  3. Order accuracy – Manual capture of orders resulted in at least 5 percent of orders being incorrect (150 to 175 orders).
  4. Long order capturing times – Orders were taking on average between 8 to 10 minutes to capture.
  5. No scaling of Agents for peak periods – Current capacity for Call Centre agents is limited to 6 agents.
  6. Fixed operating times – the operation hours of the Call Centre were from 8am to 6pm
 

In addition to these customer challenges there were also the following Contact Centre Challenges that needed to be addressed:

  1. Order process is resource intensive – 8000 manual orders, on average, are processed per month
  2. Highly repetitive order taking process with little automation
  3. Opportunity for errors is high  – 10 percent estimated error rate
  4. Resource pool availability is stressed
  5. Demand varies but resource pool is fixed
  6. Low and slow uptake on portal – only 35 percent of retail customers 

The Solution

Working with the Client the typical ordering process was mapped and evaluated.  After the review of this process the solution arrived at was to transform and automate the capturing process. An RPA Bot was created to transform voice into text. Additionally the Bot would transform all other text-based information into orders.  These orders would then be processed 24/7 with minimal to no human intervention. 

Ordering Process Mapped and Evaluated

Transformed Digital Capturing Process

This solution addressed both the customer and organisation challenges the company faced.  The key benefits this solution provided to our client’s customers were as follows:

  • Orders were able to be placed anytime, on any channel
  • No wait times to place orders
  • Immediate acknowledgement of the order
 
The key benefits to the organisation were:
  • Real-time and error free order capture
  • 24/7 operations enabled
  • Ability to scale the Bot up and down to meet seasonal or cyclical demand at minimal costs
  • Leverage existing technology assets to drive digital agenda at minimal costs.

Results

The client value delivered with the digital automation of the order capture process has resulted in both happy customers and call centre agents. There are no longer dropped calls. The customer experience is enhanced by being able to place orders at any time,  across any channel, including email, voice and instant messaging. All with minimal to no wait time.   

The value gains and cost savings for our client, was the visibility and auditing of all client orders placed which previous could be neither monitored nor managed.  Secondly, order capture inaccuracies were eliminated, removing all rework and recapturing.  Finally the RPA Bot now handled the mundane tasks, freeing the humans up to do more complex and value add activities.   

Autom8 in addition to offering great Call Centre RPA solutions, also has first class PBX and Contact Centre solutions.   
Contact us today and let us help resolve any challenges your Company is facing.

Bespoke IoT Temperature Monitoring Solution for Bidfood

IoT Temperature Monitoring Solution - Giving Peace of Mind with Real-time Alerts

The Client

Bidfood is a full-service food wholesaler supplying a full range of fresh, frozen, and ambient food, non-alcoholic beverages as well as non-food consumables to the New Zealand hospitality and foodservice operators.

Operating nationwide with over 2,200 staff and 17 regional locations, in both Urban centres and regional towns. Bidfood’s can been seen, across New Zealand when you are out and about, with over 450 trucks on the road every day, delivering their range of over 20,000 different products to customers country wide.

Bidfood is passionate about the service they provide, and their vision is “to provide everything our customers need to produce culinary magic and realise their vision on the plate.”

Customer Problem

Bidfood needed to find a more efficient way, in real-time, to precisely monitor the product temperature in their refrigerated trucks. Freshness and food quality are paramount and required manual checking and recording of temperatures. The system was labour intensive, manual, and not reliable.

Trucks were loaded on Friday afternoons and stayed on power over the weekend for delivery first thing Monday morning. If the refrigerator was left off, or there was a power failure, the product was at risk of being spoiled. This meant that approximately $35,000.00 (per truck), worth of product would need to be written off come Monday morning. Also of large concern, and present challenges to be managed, are hot summers. To help mitigate this risk, staff would regularly go onsite specifically to check the trucks over the course of the weekend, resulting in additional labour costs with over time and standby allowances.

During deliveries, the temperature of the trucks naturally increased with the opening and closing of the doors. This raised the risk of product spoilage. To avoid this, and comply with food safety regulations, the driver would manually check and record temperatures at each delivery stop. Thus, increasing the time needed between stops to take manual recorded temperatures. As well as the concern for truck refrigeration doors being left open for too long. And being able to be alerted when the delivery team had left the door open, or not latched the door correctly.

With the use of manual checks, these reports would still need to be administrated and compiled manually by staff and then sent to the departments for auditing purpose.

Solution

Autom8 recommended a non-wired, IoT network device, to monitor temperature fluctuation in Realtime, with live alerts, for when there was a temperature threshold breach. Added to this solution was automated reporting for audit purposes. This would check and record the temperatures hourly and record the data. This audit report is sent weekly to the teams for review. By automating this report, it improves accuracy and saves time by reducing the need to do this task manually.

The IoT Temperature Solution Proof of Concept (POC) was run over the course of a few of months to test and confirm the correct solution with the Bidfood team.

The battery powered IoT devices were fitted to the cargo areas of the trucks. This meant that it was not reliant on the trucks power and would be more robust. The device battery lasts for approximately 5 years.

Realtime Dashboard, data and alerts are available to be viewed on mobile apps on: IOS, Android smartphones, as well as Web based dashboards on their computers and/or Tablets, by Maintenance and Health & Safety teams. The alerts and reports are also available via email to the teams. The solution allows the supervisor or maintenance person to be notified via the app or email, outside of working hours.

Weekly and Monthly audit reports mean Temperatures recorded on specific days and times were accessible at any given time. Making auditing and reporting, accurate, less resource heavy and always available to the teams.

Results

The Bidfood IoT devices have allowed the maintenance/Food and Beverage teams to proactively manage their stock temperature levels, as well as have the reporting of that data automated, making auditing, simpler for the company. Avoiding stock write-off’s, being lost due to malfunctioning of equipment.

Staff can spend more time on other key operational tasks and the company has a reduction on resources across manually taking temperatures, capturing, recording and reporting of this data. The OCH IoT temperature solution comes with peace of mind for when the team are clocked out, in a simple, smart solution.

Contact us today to start your automation journey and peace of mind, cost saving solutions

Case Study on effectively and efficiently managing people across multiple locations and functions using one cloud-based platform.

Using the Cloud-based HR platform a large Australasian Hospitality Industry company helps its 300 staff navigate everything the Pandemic had to throw at them.

Explore this case study if:

  • You are looking to effectively and efficiently manage people across multiple locations and functions 
  • You are wanting to reduce reliance on emails and manual processes to easily communicate important information to teams or the entire organisation.
  • You wanted a central and accessible source of truth for managers and support operations
  • You are looking for a seamless, and 100% paper free, onboarding experience 
  • You are wanting visibility over all areas of the employee lifecycle

The Client

Our client is a large hospitality retailer with a collection of over 300 airport-based restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. The HR Team spent the last year helping almost 300 staff across Australia and New Zealand navigate everything 2020 had to throw at them.  

Customer Challenges

The hospitality industry has been one of the hardest hit by COVID. This has been especially true for restaurants, cafes and bars operating in airports in Australia and New Zealand. The HR Head and HR team, for our Client, have had to communicate each new government directive to employees, which has been a lot of work.

Fully transitioning to working remotely

The support staff at our client’s company are used to working remotely.  Together the HR Head, based in NZ, and the HR coordinator, based in Melbourne, managed 300 staff across both domestic and international airports in two countries. When everything moved online, they were ready. 

However, the sudden switch to remote work was still challenging. Although they had a good communication structure in place, with weekly operations and leadership meetings and weekly staff get-togethers, the transition was a shock to the system.

Employee wellbeing support

Our Client was faced with many challenges during this time with staff losses, and many sites closed. Along with the realisation it was going to be some time before international tourism recovered.

For those who have returned to work at Auckland’s international airport, the reminder of the very real danger of COVID is present in the form of safety measures (including PPE, regular testing, and strict social distancing). Many people in New Zealand have returned to a normal life, but airport staff are reminded of the global pandemic every day. “We are working on a level 1 alert, which requires us to wear PPE and get COVID tests every two weeks. It has been tough on the staff, but we have been supporting them closely.”

Recruitment

Restrictions on international travel have had a significant impact on Our Client’s regular trading activities. Additionally, our client, like many other hospitality companies, hires holiday workers to staff their venues. Instead of waiting out an indefinite stand down, several employees opted to find alternative jobs. In 2021, the main area of focus will be recruitment.

However trying to hire quality personnel will be challenging. Several forms of recruitment will need to be considered, other than just the advertisement, because the borders still have some restrictions.

Solution

It’s certainly been a quieter year than usual for Our Client, but the HR Team haven’t let the time go to waste. They have been using our HR solutions to streamline their HR processes for close to two years, but used the past year as an opportunity to transition more processes to the cloud-based platform. 

For the past couple of years it’s only been used by HR, but operational practices have now been rolled out to managers to use. During this time the “plan to go paperless” was also implemented so when they were ready to recruit and onboard staff again they could hit the ground running.

Streamline the Onboarding process

The hard work of the HR Team has been rewarded ten-fold. The old back and forth between HR, hiring managers and new starters has been replaced by a 100% paper (and pain) free onboarding experience. Previously the manual paper system was to fill in forms, pass it to the manager to then send to HR and payroll, then to return back to try and match up the paperwork. The process was time consuming, resource hungry and used emails and paperwork. The new streamlined paperless system is all on Autom8’s Cloud-based HR platform.

Moving to cloud-based employee onboarding necessitated the use of Autom8’s HR Onboarding and Offboarding Checklists. These checklists generate tasks for any employees or managers who are responsible for ensuring that new hires have everything they need to be productive from the start. Whether it’s preparing new hires’ equipment (such as laptops or uniforms) or collecting assets when employees leave (such as security passes and equipment), Onboarding and Offboarding Checklists ensure that nothing is overlooked.

Provide transparency across the organisation

The use of tasks is not limited to employee onboarding and offboarding checklists. Any task created can be assigned by any or all employees to members of various teams, promoting cross-functional alignment and ensuring nothing is missed.  Manager requests or rate changes are just some of the examples of tasks that can be created in the Autom8 HR cloud-based system.

With COVID restrictions changing on the fly, having a centralised and easily accessible source of truth for managers and support operations working across Australia and New Zealand has proven invaluable.

Fifty people in one week could return to work after the stand down finished.  Autom8’s HR Platform provided visibility of all the tasks and where they were up to.  Saving inboxes being flooded with emails as would happened in the past. Additional helpful features of the new HR system is that you can delegate tasks and assign collaborators. For example: Payroll must complete this, the manager must approve it, and HR Manager must set up the contracts. In real-time you can see exactly where the task is at, and if it is on track.

Results

Using a single cloud-based platform, our Client can now manage its workforce across numerous locations and functions with effectiveness and efficiency. Managers and operations employees may easily share critical information with teams or the entire organisation using a desktop or mobile device, decreasing their dependency on emails and manual procedures.

The new paperless HR management system has provided the HR Team and Managers visibility over the areas of the employee lifecycle that were previously more difficult to access. Our Clients’ employees have been able to be more successful in their roles as a result of providing their managers with the resources they need to be more effective.

Transform your HR and Payroll with Autom8

If you’d like to learn more about our Cloud-based HR and Payroll systems can make your business more efficient – speak to one of our business specialists today. 

HR and Payroll Transformation for Global Manufacturer

All-in-one HR, Payroll and employee benefits platform that grows with you

Explore this case study if:

  • You are needing to transform your HR and Payroll system
  • You have paper-based HR and payroll systems
  • You are looking to streamline your people management processes
  • You want to reduce the days and time spent processing payroll
  • You would like to give your employee value proposition a boost

The Client

Our client is a global textile manufacturing and supply company. Headquartered in Victoria, Australia, they operate in 7 countries across 10 locations, servicing a range of sectors including commercial, institutional, hospitality, retail and corporate.

What started as a small family business has since grown to over 100 employees located all around the world.  Our client was looking for a way to transform and streamline their HR and payroll system to better manage their growing team.

Customer Challenges

Manual and paper-based HR processes

If anyone knows that there’s not enough hours in the day, it’s HR managers and leaders. Being weighed down in employee admin, documents and tasks can make it hard to plan, leaving little to no time to work on strategic projects.

When the new HR Head joined our Client there were no digital HR or payroll processes in place. She would come across manual processes throughout the entire business – from HR and payroll, right through to how the warehouse team completed their timesheets. She would find herself asking, “Where’s all of our data? Where are all of our employee records kept?”. She knew it was time to take their HR and payroll digital.

The process was time-intensive and the answers to the questions often went “well, the Payroll Manager has got a file of this person over here, and we fill out a leave form, and it goes through three different managers to get signed off. Then the Payroll Manager will manually enter it. It was the same with the team down in the warehouse. Manual timesheets every single day that she would have to come in and manually enter the data into the old payroll system.”

Time-consuming payroll that would take days on end to process

Payroll can be time-consuming and confusing at the best of times. Add in those manual timesheets, multiple pay runs and cycles, different Modern Awards, and pay rates all completed manually, it’s a lot to be across. Not to mention how it opens you up to a world where human error is inevitable.

Our Client’s Payroll Manager would spend four days processing payroll due to the manual nature of their processes. “They’d be manually entering in every single person’s time and manually typing in leave bookings. It was taking her up to four days to do payroll. And we have two different pay cycles. Our award employees are paid weekly, and our salaried employees are paid monthly”. To say that processing payroll before implementing Autom8’s Payroll solution was challenging is an understatement.

Solution

One seamless, end-to-end platform for everything HR and payroll

Managing a team of over 100 employees is no easy feat. It takes time, organisation and solid processes in place to support you every step of the way – and getting all of these ducks in a row was top priority for our customer. 

Autom8’s HR and Payroll system ensured that all our clients people were getting the same information at the same time, which is so important across a global business. The new digitised Performance Review Management solution streamlined their previously sporadic manual performance review system. Making it easy for employees to access at the click of a button.

Now, our Client has access to everything in one place and it’s all stored securely in the cloud. They have paperless onboarding, easy performance review management, HR policies, payroll – plus the ability to easily update employee information and find specific files with ease.

Results

Hello automation, bye-bye employee admin

Having one seamless HR and Payroll platform has lead to a whole new world for our Client. Automation has meant they have been able to say bye-bye to the time consuming, manual, paper-based system. The hours involved with writing up contracts, HR policies and onboarding documentation has been replaced with a fully automated onboarding and recruitment system.

The new system has freed up the HR Department Head’s time to focus on what matters most – ”talking to staff and connecting with employees”. What’s even better is now they’ve got their payroll process that would previously take 4 days to complete, “down to an hour and a half – 2 hours if checking things in minute detail.” 

When managing a large team, the benefits that come with HR and payroll automation are second to none. “Anything that we can do to streamline and anything that we can make more efficient, we’re all over it”, says their HR Department Head. 

An instant boost to your employee value proposition 

Another benefit gained from the new HR and Payroll system is the instant boost to their employee value proposition. With Autom8’s Employee Engagement online system employees have access to a range of benefits. From discounts on thousands of everyday items to wellbeing content, right through to being able to use InstaPay, where employees can access up to $250 unpaid wages per week. It’s designed to allow SMEs to compete with larger businesses when it comes to perks and benefits. The introduction of this new system has been a total game-changer of our client’s employee value proposition.

Time back in the day to focus on strategic HR 

We all wish there were more hours in the day, and our Client’s HR Team have experienced the huge difference our All-in-One HR Payroll platform has made in getting their time back in their day-to-day operations. Now, they have the opportunity and time to innovate and be strategic in their roles. There’s more time for planning, improvement and learning how to add more value to the team. 

The new system has enabled them to step away from just paper crunching, and to focus on adding more value. They now can really contribute and add value to the business with all the time-savings they have gained.

Easy integrations 

Integrating your HR and payroll with other systems in your business is one of the most powerful things you can do to increase your business’s efficiency. With Autom8 cloud-based HR and Payroll software, we integrate seamlessly with many popular software providers, such as KeyPay, Xero, Quickbooks and MYOB, so you can breeze through the tricky parts of managing your team with confidence and ease. 

For our Client, we went one step further and integrated with Microsoft Office. Now, they don’t have to manually set up new employees with multiple IT accounts. Instead, they can hit the ground running straight after new hires sign the digital contract. “Our solutions architects have been able to integrate all of that data. As soon as I onboard someone in our paperless system, their IT accounts are created straight away. Same with payroll”. 

An all-in-one HR, payroll and employee benefits platform that grows with you 

Business growth is on every leader’s mind right now. Invest in your people and processes and you’ll reap the benefits for many years to come. 

At Autom8, our customers are at the core of everything we do. From our sales executives, HR and payroll education team, right through to implementations and support – we’re with you every step of the way. 

“The willingness for Autom8 to take onboard feedback and suggestions and try to grow and adapt with businesses. It’s worth its weight in gold. With Autom8, one of the things that’s blown me away most is that willingness for feedback and that willingness to grow with the business.” 

We value feedback, and we’re always striving to be better. If you’d like to learn more about how Autom8’s HR and Payroll platform can transform your HR and payroll processes, speak to one of our business specialists today. 

HR and payroll system goes-paperless with our OCH HR and Payroll solution

Civil Engineering Company goes paperless with Autom8's HR and Payroll Solution

Explore this case study if:

  • You are looking to seamlessly onboard new employees
  • Want to integrate payroll with your HR system
  • Want to easily manage and record company assets
  • Are looking to give your employees ownership over their personal information

The Client

Our client delivers expert and accurate engineering solutions spanning the geotechnical and environmental consultancy sectors. They work with a large range of industries including building, mining and infrastructure.  

Customer Challenge

Simplify and streamline paper based payroll system

Our Client and their team  were on a mission to become a paperless business and reduce their environmental impact. With Autom8’s HR platform already in use at one of their companies, they were looking for a payroll solution that would simplify and streamline their paper based system. 

Due to the nature of the work they perform, they aren’t a business that starts and finishes in one location. They were looking for a system that could support the mobility of their workforce in a flexible and simple way. They were looking to get away from their paper timesheets, manual calculations and data input into the system. 

After significant research into different HR and Payroll systems, they decided that Autom8 HR and Payroll platform was the one that could make their lives the easiest – for both Admins and their team. 

Solution

Asset register saves time and manual admin

One feature of Autom8’s HR system that our Client knew would instantly make their life easier was the Asset Register. Previously, the HR Team spent hours inputting all company assets manually, and now they can easily allocate and redistribute items. 

The Autom8 HR Asset Register makes it much easier to track tools and equipment. Without the register, our Client would have to manually keep track of all the iPhones, tablets, laptops, and other mobile equipment, which is time-consuming and difficult. The register makes it easy to see where everything is, which is a huge time-saver. For the HR Team that is time challenged the Asset Register really helps to increase productivity.

Onboarding made simple

Digital onboarding has been a game changer for our Client’s HR team.  Making their lives so much easier with its seamless process from onboarding through to payroll.

The ease of having everything in one central location, including templates and getting employees to put their own information in the system, means they can be more efficient and save time. 

Giving employees ownership of their personal information

One thing that has allowed HR Team to be more efficient is the ease of allowing their employees to own their personal information. “It’s so easy and everyone can just quickly check what they need directly in Autom8’s HR Employee self service portal.” They have the ability to update their leave, find out their leave accrual balance, acknowledge documents and so much more from their PC or mobile device. 

Our team “have a little bit of ownership over their own information – it’s in the system and it’s at their fingertips now. I think they’re really liking that aspect of it.”

Autom8 HR and Payroll solution is easy to get started with 

During the implementation process, our Client realised that their payroll was complex as they had a new EA rolling out in the middle of the implementation.  EA rulesets needed to be adapted, and our Autom8 Team worked with the Client to resolve any confusion and make the transition as smooth as possible.  “Every time I emailed them with ‘help!’, they were really patient with me, and that helped me understand the system a lot more.”

Our Client’s HR team hit the ground running. The migration from their old processes was good and people took to it. While some questions still arise from time to time, the HR Manager ensures that issues around change management are minimised. 

“I chose certain people to sell it and be our champions so they become really experienced with it and showing people with enthusiasm. Having the right people involved from the start to encourage it.” 

Transform your HR and Payroll with Autom8

If you’d like to learn more about how Autom8 HR and Payroll systems can make your business more efficient – speak to one of our business specialists today. 

M Social Hotel's Autonomous W3 Room Service Delivery Robot

M Social’s Room Service Delivery Robot At your service 24 x 7

Our Client

M Social Auckland, New Zealand is a contemporary hotel for the curious, the explorers and those who thrive on new experiences. Functionally chic, this contemporary hotel features 190 rooms and suites designed for all travellers, overlooking the vibrant Princes Wharf that is home to a stunning array of dining, entertainment and shopping experiences.

M Social prides itself as a lifestyle hotel that embraces technology and offers travellers a fresh, fun and distinctively unique experience.

Customer Problems

Post-pandemic the hotel was experiencing staff shortages and they were looking for a solution that was unique, utilised technology and would allow their staff to have more time for the value-added tasks looking after their guests.   

They were also looking for a solution that would enhance efficiency and productivity.

Solution

Autom8 as the NZ Keenon distributor, collaborated with M Social Hotel to introduce W3 Service Delivery robot to the hotel team.

H.A.R.I (pronounce Harry and named by the Hotel) an acronym for Hotel Automated Robotic Implement, was their newest addition to the hotel team.  Hari is the first Room Service style robot introduced in New Zealand.

The hotel decided to have Hari working primarily with the front of house concierge team. Stationed by the front desk guest can get a glimpse of Hari  waiting for  his next task. Contactless delivery that Hari provides is of significant advantage, along with taking the pressure off the overnight team with room service deliveries of both food and amenities. Another benefit Hari provides is the consistent service level.

With two storage chambers that can simply be divided into 4 separate sections, Hari can fit a wide variety of items from food and drinks from the hotel’s restaurant Beast & Butterflies; to towels and amenities or just about anything the guest may require! It currently can run 4 errands in succession. Hari is interfaced with both the elevator and phone systems which allows him to take the elevator autonomously then alert the guest upon arrival to their room. He will then prompt the guest to open and retrieve their delivery and shuttle off to his next task or back to his station at the front desk for auto recharge.

Room Service Process Flow

Results

“Hari is not a replacement or shortcut to our team or our guest service… he will enhance the guest experience by allowing us to have more face-to-face interaction with our guests and to be more efficient with our time.” – Nigel Edwards, General Manager, M Social Auckland.

Meet HARI at your service

Hari has helped fill a staff shortage gap and provided a great deal of help for what seemed to be simple tasks but can affect the front desk’s workflow, along with bringing smiles to the staff and intrigue to the guests.

HARI in Action

A word from Nigel Edwards

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