Understanding the Essence of Customer Experience
Marketing Operations Services
Autom8 specializes in delivering tailor-made and cutting-edge solutions and services that harness the power of customer engagement ecosystems, community management, customer loyalty, and brand awareness. Our expertise stems from extensive experience in the Integrated Resorts industry, where we have served as an ISV partner of Assa Abloy in APAC. Our core services encompass:
Social Presence Establishment
To employ digital transformation know-how to overcome entry barrier and establish digital presence in trending social platform like WeChat, Weibo, XiaoHongShu and TikTok.
Content Marketing
To curate contents for promotion and marketing campaign to corporate marketing communication as well as driving awareness and conversion through omni-channel in the APAC social media platform.
Cross-platform Campaign
To curate cross-platform campaigns by applying database driven e-coupon/QR code for China-centric market to increase the stickiness and loyalty of target audience.
Acquisition and Retention
To acquire and retain community followers through engaging social media and communication campaigns by identifying audience preferences and trending conversations across social media platforms.
Interactive Experience
To utilise specialised skill set to design interactive content and mini-games to engage customer, enhanced guest experience and optimised customer journey.
Building Customer Database
To build a database for loyalty management for targeting cross and up-selling for higher conversion rate through direct marketing and booking on IBP with POS and payment gateway integration.
